menu
magnifier-2
logo
magnifier-2

CUSTOMER & SELLER FAQ

By joining I Am Attitude you will become part of a global online marketplace that supports and promotes alternative fashion designers and brands. It is a place to trade under a united banner whatever your subculture!

CUSTOMER FAQ

What is I Am Attitude?

I Am Attitude is an alternative fashion marketplace created to connect together alternative designers and brands with like minded buyers who are looking to find high quality, unique and edgy alternative clothing items & accessories you won’t find on the high street.

Why shop with I Am Attitude?

We are strict about who we let sell with us, and only sellers who are creating quality work are allowed on the platform.

By shopping with us, you are also supporting a community of alternative designers who all benefit by having a focused niche platform to market their items.

What payment methods do you accept?

I Am Attitude accepts most debit and credit cards as well as PayPal. We regret we are unable to accept cheque or cash payments.

I have a specific question about a product I wish to buy. Who should I contact?

Please contact the seller directly through their shop on I Am Attitude via the message button. They are best suited to answer your question, since they created, made and designed the product. The seller will receive a notification e-mail via our messaging system and will respond as quickly as they can with the information you need.

Where will my order be delivered from?

All orders will be sent from the sellers warehouse or studio and the country of origin is clearly shown on the product and checkout pages.

What if I order from multiple sellers?

Like other marketplace platforms that have multiple suppliers, any orders placed from different suppliers within one order will mean that those items will be delivered separately. Each sellers delivers from their warehouse or studio.

For further details on deliveries, please click here.

Where is my order?

The easiest way to check this is to contact the seller directly. Their contact details are on your order confirmation or you are welcome to contact them via their shop on I Am Attitude.

How can I return my purchase?

You can view the full I Am Attitude Terms & Conditions here. On top of that each seller might have their own returns policy, depending on what type of product they sell. The seller’s return policy can be viewed in their storefront. Not all products are returnable (namely personalised and made to order items), so please do read both the I Am Attitude Terms & Conditions and the seller’s own returns policy before ordering.

SELLER FAQ

Who is I Am Attitude for?

I Am Attitude has been setup to unify all the incredible alternative fashion designers and brands under one easy to use platform. Be part of a global audience of alternative, non-mainstream fashion lovers!

Why sell with us?

Alternative by most definitions is a minority and that makes it hard to sell in mainstream quantities. We want to bring the very best counter culture and anti-mainstream sellers together under a uniformed banner, giving buyers one recognised and respected place to go. Because we are focused on a niche, it means our planned online and print marketing campaigns will benefit all our sellers, driving keyword-specific traffic direct to our site. More traffic means more sales.

Can anyone join?

The simple answer is: 'No, not everyone! Quality and a good selection of products across our website is very important to us and that is why we review all seller's applications before accepting them on to our platform. And of course if it doesn’t fit in the alternative niche then please avoid applying as you won’t be accepted.

Do I need to provide professional images of my products?

The stats are very clear on this, the better the quality of photograph, the easier it will be to sell the item. Within the registration form we provide a guide of the type and size of photography we need for you to upload.

What types of account do you offer?

We have 3 accounts types on offer that provide different features depending on the type of seller you are. From individual designers to large brands, we have a package that will best suit your needs.

How much commission do you charge?

Depending on the account type you have chosen you’ll be paying either 5%, 15% or 20% for each sale made (before postage & package). You can read more about our packages here.

How do I get paid?

The payment method is quite simple. When a customer purchases something from your shop, you are paid the full amount directly into your own account. You will receive two emails – one from I Am Attitude with order details and one direct from our payment system informing you that the customer has paid. Each month we will invoice you for commission relevant to your account on the sales you’ve made that month (once the amount of commission reaches £2 in value). The invoice is automatically processed via our integrated payment system.

Do I manage the delivery of the products ordered?

Yes, You will dispatch the product directly to the customer. Sellers are able to set their delivery prices per product type within our Content Management System.

APPLY TO JOIN OUR MARKETPLACE TODAY