What is PayPal buyer protection?

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, our Buyer Protection will reimburse you for the full amount of the item plus postage and packaging costs. Buyer Protection covers all purchases on I Am Attitude.

 

How does it work?

If something does go wrong with your purchase, you have 180 days from the date you made the payment to open a dispute.  In most cases, problems such as damaged or missing items can be resolved quickly and amicably.

Wait to hear back from the seller. PayPal will notify you when you have a message; you can also read and reply to the seller’s messages by logging in to your account and going to the Resolution Centre. They might include the postage tracking number or other details relating to the problem you’re trying to solve.

Hopefully you’ll be able to resolve the issue directly with the seller. If this isn’t possible or you don’t hear back from them, you’ll need to escalate the dispute to a claim.

How does PayPal investigate a claim?

You need to escalate to a claim within 20 calendar days after opening the dispute. This is because a dispute will automatically be closed 20 calendar days after it was opened. Once a dispute is closed, it’s not possible to re-open it or escalate it to a claim.

To escalate your dispute to a claim, log in to your PayPal account, go to the Resolution Centre and click on ‘Escalate to a claim’ next to the messages from your seller. When you escalate your dispute to a claim, you’re asking PayPal to make a decision on the claim in accordance with the terms of the PayPal User Agreement.

You can respond to PayPal’s information requests and track the progress of the claim in the Resolution Centre.