Darkenrose Jewellery

Beautiful handcrafted jewellery with an emphasis on Victorian, Art Nouveau and Art Deco, also Renaissance and the Gothic - romantic, elegant, unusual, divine. I use designs taken from original vintage tooling, crystal, resin, enamel, gemstone and shell and combine them to create something new, different and a little bit special.

Artistically, my fascinations hover somewhere between Gothic and Art Nouveau, and I find myself drawn to creating an ornate, stylised, delicate style of jewellery. Making these items is a passion and a delight, and something I've been doing since I was a child, working with my father to make jewellery items to sell at school fetes and faires.

I welcome any questions about my items and any requests for adjustments or customisation - if you're interested, I'm interested. It's always great to make something that's tailored to an individual, anyway (other than myself!). Custom work can be based on my previous designs, or something completely new and unique just to you! Please contact me with any enquiries.

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Payment via PayPal. Returns available for 14 days after receipt and after contacting me. Exchanges may be available - please check with me first. Refunds for damaged goods or items not as described are available for 14 days after receipt and after contacting me.
Please see the 'terms and conditions' section on each listing for a full description.

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I always try to work with customers and will do all that I can to keep everyone happy and to try to iron out any problems. However, difficulties can and do occasionally occur. If there's any problems with receiving your goods or their quality when they arrive, please get in touch with me to discuss things. I'm sure everything can get sorted out, but please bear the following in mind:

REFUNDS
In the unlikely event that the item is not as shown or described in the listing, I will refund the full purchase and shipping price, including return shipping. Contact needs to be made within 14 days of receipt and the item must be returned to me, unworn/unused and with original packaging. I will refund all costs on receipt of the returned item.

If, an item is as shown and described in the listing, but within 14 days of receipt, you decide that you do not like/want it - i.e. you have changed your mind - then contact me and I will issue a refund for the cost of the item once it is returned to me, unworn/unused and with original packaging. In this case, you are responsible for the shipping costs.

Please note that in each of the above scenarios, the item must be in the same condition as when it was sold, i.e. unworn and undamaged and in a resellable condition. If it shows signs of wear or damage then any refund might be reduced.

Most importantly, if any problems do occur, please let me know and I'm sure we can find a work-around solution suitable to us both! The last thing I want is an unhappy or disappointed customer.

DAMAGED /LOST ITEMS
If an item is lost or damaged in transit then I can either issue a refund (if we decide that a claim against the postal company is best coming from me), assist in a claim (if we decide that it is best coming from you - sometimes this is the case if it can be proven that the problem happened with a non-UK postal service) or make a replacement item for you (if this is feasible). In practice, the solution is almost always a refund or replacement. If an item is damaged, then I will need some pictorial/photographic evidence of the damage before I refund/replace, and I may request for the item to be returned (at my expense).

EXCHANGES
Any exchanges have to be agreed beforehand and cannot be guaranteed without that agreement. If an exchange is agreed, then the original goods must be returned to me (at the buyer's expense) before the new goods are shipped.

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All of my items have basic shipping via Royal Mail as standard - this means First Class Mail in the UK and International Standard (Airmail) for the rest of the world. Shipping upgrades are available at extra cost.


UK SALES
All UK sales are posted via First Class Royal Mail. This is not a trackable service.
If you would like an upgrade to Signed For (trackable) or Special Delivery (trackable and with guaranteed next day delivery), please contact me.

INTERNATIONAL SALES
All international sales are shipped using Royal Mail International Standard (Airmail). This is not a trackable service and does not offer insurance.
If you would like to upgrade to Royal Mail International Signed and Tracked (Airsure), a service with insurance, expedited handling and tracking which also requires a signature on delivery, please contact me. This service costs an extra £5 on top of normal shipping costs.
I aim to ship all orders within 48 hours of payment (unless I am on holiday, which will be marked in my shop).

Packages to the US and Canada typically take 5-10 days in transit (dependent upon proximity to a major town/airport). Packages to Europe usually take 4-8 days. Of course, there can be delays at times of peak mail (e.g. Christmas) or due to Customs, and it's not unknown for packages to take up to 6 weeks (though that is unusual unless there's been some sort of natural or national disaster that severely disrupts everything).
In general, if packages have not arrived three weeks after confirmation of shipping, please let me know.

Please note that international packages may be examined by Customs - unlikely, in my experience, but possible - who may impose an extra charge. Please check your own customs regulations for local duty charges.

A NOTE ON SHIPPING UPGRADES
I do offer shipping upgrades if you really want one, although, in my experience, apart from domestic UK Recorded Delivery, they are rarely worth the money. At the present time, Royal Mail international deliveries don't really offer full door-to-door tracking (just until first touchdown in the destination country) and charge a high premium for this partial tracking (see 'International Sales' below). Expedited international shipping via RM doesn't seem to get the package to your door much quicker and is costly.
In ten years of international shipping with RM I have never had an international delivery go missing, so would suggest sticking with basic shipping unless the order is large, in which case using another delivery service with better tracking might be appropriate - in which case, I will contact you to discuss options.

PACKAGING
All jewellery items are protected, gift-packaged in a rigid box tied with brocade ribbon, and shipped in padded envelopes. Please note: the envelopes might be recycled rather than new - please do not be offended by this, as I always try to recycle packaging if I can. The inner packaging is new and unused and ready to be given as a gift (or enjoyed yourself!).

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