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LADY OOPS LATEX COUTURE

Lady Oops is a Dutch Fetish fashion label which specializes in designing handmade Latex Corsetry and Fetish Clothing.

Beautiful Pin-Up Burlesque Latex Collection using the finest sheet latex from 4D and Radical.



All Fetish latex garments are 100% handmade Dutch quality manufactured in our studio. Mainly serving customers in The Netherlands, Germany, United Kingdom and the United stated of America.



But we ship worldwide!



Make a statement with Lady Oops Latex Couture.

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Terms & Conditions

Returns & Exchanges.

Our main goal is customer satisfaction! We can be contacted through our website or email if you have any questions of concerns!

We want you to be completely satisfied with your Lady Oops purchase. If you are not completely satisfied for any reason, you may return your purchase for a full refund of the purchase price, less any shipping charges.


Terms

* We cannot accept goods returned later than 10 working days (NL) 14 working days (EU) and 21 working days (elsewhere) from date of dispatch to you..
* Exchanges or refunds on returned goods are only accepted if they are carefully repacked in original packaging before being returned and are still in a new condition, not odorous, creased or worn.
* You must include our original Returns form. This form will be provided after your request.
* All exchanges must include postage unless there is a proven fault in manufacture, in which case postage to us will be refunded and replacement item sent free of carriage charges.
All goods are inspected prior to dispatch to mitigate such a situation.
* For obvious reasons of hygiene, we do not accept the return of items of an intimate nature unless they show signs of a fault in manufacture as described above.

All returns should be shipped via a traceable shipping method. Please be sure to keep the Return Tracking Number until you receive your refund.
We do not pay for the cost to ship Returns to Lady Oops.

We will apply your refund to the original form of payment within 20 business days of receipt. You will be notified via email to the address listed on your account when the refund is applied. Your bank may require additional days to process and post this transaction to your account.

!!We do not accept any returns or exchanges for One of a Kind or Custom made orders!!

Exchanges

We do not offer merchandise exchanges, only if you have received an incorrect item. If you would like one Lady Oops item in place of another,
simply return your original purchase by following the above mentioned return guidelines and place a new order for the item you would like.


Incorrect item

If you received an incorrect item, please contact our Customer Service within 30 days of invoice date to request an exchange.


Return of latex garments.

Ensure you place tissue paper between the latex and any metal fastenings or buttons to avoid any possibility of staining. Any goods not wrapped as such and suffering from consequential staining can not be accepted as a return.
Please use the returns form sent with all orders. This is clear, concise and helps us in ensuring your requirements are met. Once you have done this please wrap the items with care, package securely and send it to the address below. You should also use the returns sticker attached to your invoice. This allows us to process your request for a credit, refund or an exchange much faster.

We advise you send by special delivery or recorded post. We can not accept reasonability for items lost in transit.
If you are returning an item you should send it to this address:

Lady Oops
Oud Heinstraat 19
1544XA Zaandijk
Netherlands

This returns policy does not affect your statutory rights.

Overseas Returns / Custom Duty.

If returning goods from overseas, please ensure you state clearly on the packaging that goods are being returned for exchange or refund; otherwise customs duty must be paid.

We will unfortunately refuse any parcels that have had this charge added and the parcel will be returned to you for payment.

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Shipping & Delivery



Shipping & Delivery.

All goods are sent in a plain packaging and without identifying mark as to sender.

In case of non-delivery and parcels being returned to us, we use our street address:
Oud Heinstraat 19
1544XA Zaandijk
Netherlands
on all parcels.
We do not use the company or website name on any parcels.

All online purchases are shipped via PostNL Insured Registered Mail. This applies to all INTERNATIONAL countries.
Additionally, purchases may not be shipped to a P.O. box.

PostNL

Tracking a shipment

For shipping tracking information will be available , including a Track & Trace number.
You may track the status of your shipment by using the tracking number sent to you via email at the time your order is shipped.
For your security, a signature is required upon delivery.

International Shipping

All International orders are shipped via PostNL International Insured Registered Mail.

Please be aware that orders shipped outside the Netherlands may be subject to local customs fees or duties.
Every country has different procedures and fees for incoming packages.
Unfortunately Lady Oops does not have information on customs or duties, and we are not able to estimate these charges.
Please check with the proper local authorities before placing your purchase. Lady Oops is not responsible for non-paid import taxes,
nor will Lady Oops issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

Shipping fee Insured Registered Mail

Netherland Standard, 1 - 3 working days.Fully Insured. € 8,60
European Union 3 - 5 working days. Fully Insured. € 14,65
Europe 3 - 5 working days. Fully Insured. € 20,95
World 4 -11working days. Fully Insured. € 25,95

To read more about delivery charges with TNT, you can visit their website www.tnt.com.
Please note that we can't be held responsible for any losts or damaging.

Estimated delivery

Orders within the Netherlands will be delivered within 1-2 business from the date your shipping has been confirmed by email.
For European orders delivery takes approximately 5-7 business days.
For all other international orders delivery takes approximately 7-21 business days. Please note that these days are estimated.
International shipment can be delayed due to the customs of your country.

** Please note that all our products are made to order (excluding our One of a Kind items).
All items will be handmade at the moment you place an order. We aim to process and ship every order worldwide within 20 business days.
If you would like to receive an item before a specific date, make sure you place your order on time.


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