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Mayahandmade

My name is Maya, I am a fashion designer and creator of Mayahandmade Jewelry brand offering unique artisan jewelry and handmade accessories in a wide spectrum of styles, from Victorian Steampunk to Gothic, Fantasy and Tribal designs.

Why Handmade? Handmade is a vehicle to ensure the true creativity of human nature excels. The feeling of adding a small branch to the vast tree of Handmade World is indescribable and so is the feeling that someone would wear something made by you even after you are long gone.



All Mayahandmade jewelry is made out of sterling silver (925 silver) or golden bronze (rich low

brass) wire. Titanium grade 1 is used for pierced earrings, which is surgical grade. It is not an

alloy and it is specially acid cleaned and certified to meet ASTM standards for surgical implant

applications (ASTM-F67 rating which is: Standard Specification for Unalloyed Titanium, for

Surgical Implant Applications (UNS R50250, UNS R50400, UNS R50550, UNS R50700))

All jewelry is oxidized and polished to get dark patina and give all pieces deep vintage touch. As

far as metal is concerned, tarnish and patina are not the same thing. Patina is a gorgeous,

mellow, lustrous finish that should be prized. In contrast tarnish is best understood as a dull film over the metal and it does not necessarily coat the surface of a piece evenly.

Preservation wax is applied on all silver items to prevent tarnishing and discoloration over time.

Items made out of brass are protected with clear anti-tarnish coating and should not be polished. Other material used beside wire are natural semiprecious gemstones and beads.



Mayahandmade is using only nickel and lead free material.



Jewelry Care Guide:

- Treat pieces with care, store them in a moist free jewelry box or bag.

- Remove your jewelry before taking shower or bath

- You can clean your jewelry and polish silver time to time. Make warm soap bath, dip your jewelry in it and use soft brush for scrubbing. For silver use polishing cloth or piece of flannel fabric to get back its shine



CUSTOM ORDERS are welcome! Contact me and I will try my best to realize it.

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RETURNS AND EXCHANGES

I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 21 days of delivery

I don't accept cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Items on sale

Returns and exchange details:

You will be delighted to know that we offer an unconditional money back guarantee. So If you aren't satisfied for any reason, returns are accepted within 21 days from the date you receive your order according to the customer’s rights.
Your money will be fully refunded / item will be replaced if:
- item is not as described
- item was damaged in transit
- package is missing or stolen

You can claim a refund or replacement with photo, clearly showing damage, defects or mistaken item. If you got the package without jewelry inside, click a photo of envelope front and back + items inside (empty box...).

Your money can be refunded partially / item can be replaced also without any particular reason, after shipping jewelry back to us. You can claim a refund or replacement of items within 14 business days of the receipt date. If you decide not to collect your goods, parcel will be automatically sent back to us after 15 days. Please contact and notify us about it and we will issue a refund.

PRIVACY

Mayahandmade is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.

Consent
Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.

Website Statistics
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

Protecting your security
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

Third party websites
1. Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.
2. We share information with Iamattitude as necessary to provide you my services and comply with my obligations under both the Iamattitude Seller Policy and Terms of Use.
3. Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
4. Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.

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Q: Why has my jewelry not been shipped yet?
A: Jewelry that you ordered is probably made to order and it takes approximately 5-7 business days to complete. Ready to ship items are dispatched in 1 - 3 business days after cleared payment.

Q: How do you ship jewelry and how long is delivery for international orders?
A: All international orders will be shipped via registered priority mail (airmail) with tracking number. You will be able to track your parcel from your government postal website. Delivery time to most countries is 5-20 days. During holidays delays can be expected up to 40 days.

Q: It has been more than 3 weeks and I still haven't received my jewelry. What to do?
A: If you have not received your parcel in more than three weeks, please contact us and we will be happy to locate it for you. Delivery can sometimes be slow because of different reasons. Customs department can hold your mail to check it out and this can take several days. Many times parcel is already lying at the post office waiting for you to collect it. Not all postal services leave note for registered parcel, so please be sure to check if your package is with them.

Q: What will happen if my parcel is lost in transit or I get empty package?
A: Missing or stolen package can be a frustrating thing since there is no guarantee it will ever be found. We encourage our buyers to contact us if not receiving items in 25 days from shipping time. We will immediately work on your case, as quick as possible solve it and refund your money or ship new items.

Q: What about customs duty fees?
A: Customs department can hold your mail to check it out. Please note that all customs duty fees and taxes are the responsibility of the buyer.

Q: I need my jewelry by a certain date. Can you rush my order and ship it sooner?
A: We can start to work on your order sooner and rush it, but there is no guarantee package will arrive in time since we don't have any influence on postal service work. Please contact us before placing the order if you want it to be dispatched sooner.

Q: What happens if I fail to collect my package?
A: If you fail to collect your parcel for personal reasons i.e vacation, absence etc. and if the package is sent back to us, you can either ask to resend the same, for which you are entitled for the shipping fees or for a partial refund.
Your local post office will hold your package for 15 days and then ship it back to us.

Thank you for understanding!

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