Rock Your Sole

Hello and welcome.

All shoes have been have been lovingly fabric covered or hand painted to give unique look. They have waterproof and stain resistant coating. If you have any design in mind but not see it in my shop please contact me and I'm sure we will make something just for you! thanks

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Cancellation of ready made items

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must inform us of your wish to cancel in writing by email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us unused and in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we will not be able to refund to you or exchange the item. Please be aware that your right to cancel does NOT apply to certain goods that we sell, for example, items made to your order

Original Condition

Footwear must have no visible signs of wear or damage. Goods must come in their original packaging intact. All goods will be inspected on return and any item in an unsuitable condition will be sent back to you.

Cancellations for made to order items

For all made to order items, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature.

Postage

We strongly recommend that returns are sent by Royal Mail 2nd Class Recorded. Rock Your Sole accepts no responsibility or liability for returns lost in transit, it is your responsibility to ensure arrival. Buyer pays return postage.

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UK post:
Once payment has been received, your purchase will be posted within 1-3 working days on ready made items or 1-3 weeks on made to order items. Please remember to allow for weekends and Bank holidays.

Overeas post:

Once payment has been received, your purchase will be posted within 1-3 working days on ready made items or 1-3 weeks on made to order items. Please remember to allow for weekends and Bank holidays. We use courier delivery (5-7 working days for deliveries to USA but due to customs checks it might will take up to 4 weeks for you to receive your item.

International orders may incur extra customs fees and / or delays in arrival. I cannot guarantee arrival dates due to these potential delays. Orders delayed in shipping are not eligible for returns or refunds. Customs fees are dependent upon on the policies enforced by your country's government and postal system.
Due to each country having different taxes you will be responsible for paying any customs charges, duty and taxes on any items you order and we do not accept returns if you refuse to pay these fees, so please check carefully before you order.

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