The Dark Angel Design Co

The Dark Angel label was founded in the UK, back in the early 1990s by 'Rivendell Studios'. The label has since gained an international reputation for ethically producing high quality, alternative clothing.

In our store you will find an extensive collection of beautiful fairytale designs. We are renowned for our exquisite dresses and gowns which are perfect for Gothic, Medieval & Pagan weddings, Prom dresses or Costume/Masked balls. We also have a wide selection of traditional steel boned corsets and bodices, long hooded coats and beautiful cloaks in Velvet and Organza.

Our men's wear perfectly complements these fairytale creations with a stunning range of the most elegant attire, including Frock coats, Tail coats, Damask trousers, Brocade & Silk waistcoats, Pirate/Poet shirts and Period style Cravat shirts. We also have a selection of complimentary designs for children.

All of our clothing is designed and produced ‘in house’ in our own studios. We do not buy stock in from other manufacturers, nor do we wholesale our designs to other retail outlets. Everything within ‘The Dark Angel’ store is exclusive to our studios and can only be purchased directly from us.

The majority of our clothing is manufactured in our UK studios, located in West Yorkshire, England.

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All of our garments are manufactured to the highest possible standards using only top quality fabrics and trimmings. It is highly unlikely that you will receive a substandard garment from our studios.
However we do appreciate that shopping long distance can sometimes be difficult. Before you order we recommend that you double check your size against our size chart. If you are still in doubt, or you would like more information regarding the fit of a specific garment, please contact us. We are more than happy to offer accurate and honest advice.

If you receive an item that is simply not right for you, then we do offer a comprehensive returns service.

If you would like to exchange your item for an alternative garment or a credit note, please return it unworn within seven days of receipt. Please state the problem with the garment and what you would like to exchange it for. Don’t forget to include your customer details.

If you do not want an alternative item and require a refund, then you must contact us within three days of your parcel being signed for. We will then give you a return code.

Please Note: Any items returned without obtaining a return code will not be eligible for a refund and a credit note will be issued.
You can contact us by telephone or email. If you have not received a response within 24 hours then please try again.

SALE ITEMS: Please note, we are not able to issue refunds on sale items. Garments that have been discounted can be returned for exchange or a credit note only.

When returning a garment please fold it neatly and package securely. Ensure that when you post it, a signature is required on receipt.
We will not accept returns on items that are sent back: crumpled up, have deodorant marks, pet hair or smell strongly of smoke or perfume.

Returns information for overseas customers - The following information must be adhered to if you are returning items to us. To avoid Customs charges upon receipt you are required to state clearly on the outside of the package the following statement:

"TEMPORARY EXPORT Item returned to manufacturer for repair / replacement"

Failure to state this could incur import duties. We will refuse parcels with import duties attached to them and insist they are returned to the sender.

We do not accept returns on any custom made items. Sale items may be returned for exchange or credit only. We do not offer refunds on sale goods.

Re-Stocking Fees
Please note that we reserve the right to charge a Re-Stocking fee to customers who we believe are abusing the returns policy. Repeated returns from a single order will be subject to a 20% charge. You will be notified in writing if subsequent returns are to incur a fee.

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Delivery times will vary from garment to garment depending on whenever the item is in stock or needs to be specifically manufactured for you. Many basic items in the collection are held in stock and will be dispatched within 48 hours.

Garments that need to be manufactured are usually dispatched within 2 -14 days of the order being placed, however we do request that you allow up to 28 days in case we are waiting on a fabric delivery. If your order is likely to take longer than 28 days we will contact you.

Most UK deliveries are made within two days.

European orders are dispatched directly from our UK studio and can take between 3 - 14 days for delivery.

International orders are dispatched directly from our UK studio and can take 5 - 14 days for delivery.

If you do need your item by a specific date, we will do all that we can to ensure that it is with you on time. Please state the required date on your order form. If we are not able to meet your deadline, we will contact you as soon as possible to let you know.
Shipping

Our postage rates are all based on the weight of the garment. When you place your order online the postage rate will be automatically calculated for your delivery country. You will be able to see this total before you proceed to payment.

All parcels will require a signature on delivery, so please do not ask us to leave your order in the shed, porch etc. If you know you will not be home, please supply an alternative delivery address.

UK orders up to 2kg will be sent by Royal Mail first class Recorded Delivery, larger parcels will be shipped by courier.

European and Rest of World orders are sent by International Recorded Delivery or Airsure from our UK office.

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